I got a very disquieting email but it began thankfully with birthday wishes. A friend told me, of all the things that I am encountering with iOS 13, that his phone was bricked. Voiceover refuses to turn on and won’t turn on with shortcuts or Siri. For whatever reason, he can’t see the setup screen and can’t get through the Two Factor authentication crap. So let this be a lesson to Apple. Be careful with releasing updates with major bugs, and this bug is not a good fit for certain phones. This guy emails me saying your OS on his phone bricked the phone, and Voiceover, which he heavily relies on, cannot be used? As John Prosser from Front Page Tech would say, “Timmy, Timmy, what are you doing here?” Mr. Prosser would have a big problem with this if he only knew how awful iOS 13 was treating my friend. So if other blind people have problems, here’s what you do:
- Write down on an alternate device the steps you took to simulate the problem for the rep. This is to be done on something other than an iOS device obviously.
- Take the phone to the store, and before you do this, email email@example.com and report this sort of thing you encounter to Apple. They should be wary of blind people having to face such serious VO bugs in the future.
- When you get to the store, have the rep factory reset your phone, and if needed, give them passwords and codes so you can set it up later. Of course, you’ll need to make sure VO works and does not mess up when you’re doing your thing.
Now, the biggest tech thing I want to truly write about is killer robots, not this.